No matter the size of your company, the right Unified Communications solution can take your business communications to the next level, helping to improve collaboration, boost productivity, increase mobility, and enhance the customer experience. Users have instant access to communication tools such as status, instant messaging, web conferencing, the ability to chat & talk with website visitors, fax & voicemail to email and more.
On-site or in the Cloud
A large hardware investment is not necessary since our systems can utilize existing on-site hardware or even a low-cost appliance for smaller installations. For a hardware-free option, our fully-managed cloud system offers the most cost-effective and full-featured hosted communications platform available.
Cut Telco and Travel Costs
In addition to the many features built to boost productivity, enhance customer service, and increase efficiency, we can also cut your telco costs in half with IP communications and SIP trunking. Your phone bill will be slashed, and so will the cost of buying, expanding and maintaining your VoIP phone system. One low monthly fee rather than an expensive per extension price per month with competing hosted systems.
When plain old voice communication just isn’t enough, integrated video conferencing saves you travel time and money by allowing users to connect and collaborate in real-time and enjoy face-to-face communication wherever they are. Attend meetings around the world with the cutting edge WebRTC-based technology and eliminate expensive third-party web conferencing services.
No Vendor Lock-In
Even with smartphone apps and softphones, the traditional desk phone isn’t going anywhere. Most phone system vendors require the use of their phones, locking you in with that particular vendor and their often limited offerings. UniComm supports desk phones from several manufacturers such as Yealink, Grandstream, Snom, and more, allowing for the best phone fit for each application.
Increase Mobility
Included VoIP apps for Android and iOS allow you to take your office extension with you anywhere. With a modern and intuitive user-interface, the integrated softphone applications offer a full range of Unified Communications features including presence, chat, conferencing and more.
Answer calls to your office phone extension via your mobile device and transfer to colleagues without asking customers to call another number. Slash your company’s mobile phone costs, increase productivity, and make sure you never miss a call again!
Windows and Mac Softphones
With powerful softphones for Mac and Windows, you can easily manage your calls in the office, at home, or on the road using your desktop or laptop. Unlike other PBXs, no additional licence fees are charged – and because the apps are fully integrated they are easy to use.
The softphone applications include a powerful switchboard function that can be tailored to the way you want to view and manage calls in real-time, with features like drag and drop of calls for quick transfer, visibility of presence of colleagues, and a receptionist view that allows easy management of incoming calls.
Advanced Contact & Call Center Features
Traditional proprietary PBX’s with call center functionality have proven to be either too expensive or difficult to set up. We resolve that issue with simple, intuitive call center management features that offer the information required to monitor call queues in real-time, ensuring that not a single inbound call is lost. Features include a Wallboard for real-time monitoring, detailed queue reports, Callback options for customers not willing to wait, supervisor listen/whisper/barge in, and CRM integrations.
Live Chat and Talk Plugins
The Live Chat & Talk plugin allows your website visitors to chat and call your company in real-time. No need to call your 800 number – they can connect with a single click. Connect visitors to your call center or sales team and watch conversion rates skyrocket! Calls are forwarded to your phone system free of charge using WebRTC technology.
Keep all your communications on one platform and save admin time, learning curve, and monthly subscriptions! Your agents will love it and so will your customers!
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